May 26 2014
The internet is definitely a place were anonymity thrives! It has made critics of us all but due to the cloak of anonymity it has gone from rudeness, to outright hate and bile.
It really is unsettling when you get an irate customers, and for whatever reason, you have provoked rage within them. 99 % of the time it is due to shipping issues. WHY has it taken USPS 10 days to deliver my package, except it is sent to us VIA email and it includes some pretty explicit words. Recently it was a women from VA who moved, didn't tell us and her EX signed for the package. Because it was shipped to her verified address and signed for, there was nothing she could do.
Except yell and cuss and swear at us.
And it is only because they can hide behind that computer screen, anonymously, that they act the way they do. Its like they have lost all human rationale. All social norms are forgotten, since we will never meet them, or deal with them again, and these people know this and just let it all out and we, the seller, take the brunt of the verbal abuse.
i think, believe, that faceless identity and personal anonymity provokes some individuals into acting like asses, or breaking rules, or cussing, swearing, ranting.
And it is not just online businesses that experience this, look at blogs and journals. Many many these writers moderate their comments, and delete those "rude nasty anonymous" remarks.
There is even a word for this behavior called "deindividuation" Meaning -- What happens when the social norms are withdrawn and identities are concealed. It is what happens when we get behind the wheel of a car and feel moved to scream abuse at the driver in front who is going to slow. It is why, under the cover of the internet, surrounded by strangers, that normally appearing individuals may start cussing and swearing and in our case when it is a USPS issue, these people loss all rational and no email, no apology nothing will convince them otherwise. It is OUR FAULT that USPS lost the package.
Plain and Simple.
I have, however, have decided to not take this so personally. It is draining on me, mentally and physically. I will not change these peoples mind, I will not make them realize that I have no control over USPS, and when comments come in about my journal or this website or whatever, I will realize that these people feel superior when they lash out like this and anonymously hide behind the screen. When in reality they are probably dealing with their own personal issues, or maybe they are just plain mean, hateful people. Whatever the reason, it is THEIR reason, not mine. I am now trying, very hard, to not let those remarks get to me.
It is just not worth it.
I have a passion for animals.